• Easy Returns: If you are not pleased with the product’s quality, size, or condition, you can return it within 7 days.
  • Full Refund Guarantee: If the issue is unresolved within a week, we will issue a full refund.
  • Quick Notification: Please notify us within 24 hours of receiving the product.
  • Processing Times: Credit card payments may take longer to process depending on the bank.

If you receive a product that is defective, damaged, or does not match the description, you can request a return within 7 days. We will resolve the issue within 5 to 10 days based on your location. You can choose a refund or replacement.

How to Return a Product

  1. At Delivery: You may return the item immediately upon delivery if needed.
  2. After Delivery: Notify us within 24 hours of receiving the item if you want to return it.

Conditions for Returns

Products are eligible for return if:

  • The product has defects.
  • The product was damaged upon arrival.
  • The product does not match the description or doesn’t meet expectations.
  • Sizing or fitting issues are present.

Note: Only items in resellable condition will be accepted for return, with the following exceptions:

  • Products that have been washed, worn, or altered.
  • Products in sets that cannot be returned as individual items.
  • Products without original tags, packaging, or invoices.

Return Process

  1. Request Return: Email us within 24 hours of delivery with your order ID and reason for the return.
  2. Confirmation: Once approved, we will guide you through the return process.
  3. Condition Check: Ensure all tags, labels, packaging, and the invoice are intact.

Important: Notify us of any faulty products within one day of receipt. Customers are responsible for ensuring that items are packed securely for return. Tye Earrings is not responsible for damage occurring during the return shipment.